Introduction
FamGuard ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
By using FamGuard, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Information You Provide
We collect information that you provide directly to us, including:
- Account Information: Name, email address, phone number, and password
- Location Data: Real-time and historical location information when you enable location sharing
- Settings Preferences: App settings, notification preferences, and privacy controls
2. How We Use Your Information
We use the collected information for the following purposes:
2.1 Core Services
- Location Sharing: Share your location with your connected family members and trusted contacts
- Safety Features: Provide incident alerts, travel advisories, and emergency notifications
- Connection Management: Facilitate connections between users and manage your safety network
2.2 Service Improvement
- Analyze usage patterns to improve app functionality
- Develop new features and services
- Troubleshoot technical issues
- Ensure app security and prevent fraud
2.3 Communication
- Send push notifications about safety alerts
- Respond to your support requests
- Send important service updates and announcements
2.4 Legal Compliance
- Comply with legal obligations
- Enforce our Terms of Service
- Protect our rights and the rights of our users
3. Information Sharing and Disclosure
3.1 With Your Connections
Your location and safety information is shared only with users you have explicitly connected with through the app. You control who can see your information through connection management features.
3.2 We Do Not Sell Your Data
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Data Security
We implement appropriate technical and organizational security measures to protect your information:
- Encryption: Data is encrypted in transit and at rest
- Authentication: Secure authentication through Supabase
- Access Controls: Limited access to personal information on a need-to-know basis
- Regular Security Audits: Ongoing security assessments and updates
- Secure Storage: Industry-standard secure storage practices
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
5. Your Rights and Choices
You have the following rights regarding your personal information:
5.1 Access and Update
- Access your personal information through the app settings
- Update your profile information at any time
- Review your connection list and location sharing settings
5.2 Location Sharing Controls
- Enable or disable location sharing at any time
- Control location accuracy and update frequency
- Choose which connections can see your location
- Set location sharing schedules (e.g., sleep mode)
5.3 Notification Preferences
- Customize which notifications you receive
- Disable push notifications in device settings
- Configure notification filters and quiet hours
5.4 Data Deletion
- Delete your account and all associated data by visiting our account deletion page
- Request data deletion by contacting us at privacy@famguard.online
- Location data is automatically deleted after a specified retention period
5.5 Account Deletion
You can delete your account at any time by visiting our account deletion page. Upon account deletion:
- Your profile information will be removed
- Your location history will be deleted
- Your connections will be removed
Account deletion is permanent and cannot be undone.
6. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:
- Active Accounts: Data is retained while your account is active
- Location History: Retained for up to 30 days (configurable)
- Account Data: Retained until account deletion
- Legal Requirements: Some data may be retained longer to comply with legal obligations
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy in the app
- Updating the "Last Updated" date
- Sending you a notification (for material changes)
Your continued use of the service after changes become effective constitutes acceptance of the updated Privacy Policy.
8. European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):
- Right of access to your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Company: AceHub Technologies Ltd
Company Number: 16475209
Location: United Kingdom
10. Data Protection Officer
For privacy-related inquiries, you can contact our Data Protection Officer at:
Email: dpo@famguard.online
11. Complaints
If you believe we have not addressed your privacy concerns, you have the right to file a complaint with your local data protection authority.
By using FamGuard, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.