Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, and password
• Connection Information: Information about your connections with other users
• Settings Preferences: App settings, notification preferences, and privacy controls

1.2 Automatically Collected Information

We automatically collect certain information when you use our services:

• Location Data: GPS coordinates, location accuracy, and location update frequency

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Core Services

• Location Sharing: Share your location with your connected family members and trusted contacts
• Safety Features: Provide incident alerts, travel advisories, and emergency notifications

2.2 Communication

• Send push notifications about incidents, check-ins, and safety alerts
• Respond to your support requests
• Send important service updates and announcements

2.3 Legal Compliance

• Comply with legal obligations
• Enforce our Terms of Service
• Protect our rights and the rights of our users

3. Data Security

We implement appropriate technical and organizational security measures to protect your information:

• Encryption: Data is encrypted in transit and at rest
• Authentication: Secure authentication systems
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Security Audits: Ongoing security assessments and updates
• Secure Storage: Industry-standard secure storage practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

4. Your Rights and Choices

You have the following rights regarding your personal information:

4.1 Access and Update

• Access your personal information through the app settings
• Update your profile information at any time
• Review your connection list and location sharing settings

4.2 Location Sharing Controls

• Enable or disable location sharing at any time
• Control location accuracy and update frequency
• Choose which connections can see your location
• Set location sharing schedules (e.g., sleep mode)

4.3 Notification Preferences

• Customize which notifications you receive
• Disable push notifications in device settings
• Configure notification filters and quiet hours

4.4 Data Deletion

• Delete your account and all associated data through the app settings or delete your account online
• Request data deletion by contacting us at privacy@famguard.online
• Location data is automatically deleted after a specified retention period

4.5 Account Deletion

You can delete your account at any time by visiting our Account Deletion page. Upon account deletion:

• Your profile information will be removed
• Your location history will be deleted
• Your connections will be removed
• Incident reports you created may be anonymized (location and type retained for community safety)

Account deletion is permanent and cannot be undone.

5. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

6. Contact Us

7. Data Protection Officer

For privacy-related inquiries, you can contact our Data Protection Officer at:

Email: dpo@famguard.online

8. Complaints

If you believe we have not addressed your privacy concerns, you have the right to file a complaint with your local data protection authority.